VoIP Phone Systems for Your Business

Business challenges, where they missed calls from clients and prospects. Missing calls should not be one of the many challenges in their everyday struggle. Losing potential clients is a big loss in business.

Many businesses have switched to Voice Over Internet Protocol (VoIP) from traditional landlines.

What Is VoIP Phone System?

Voice over Internet Protocol (VoIP), a phone system technology that sends and receives voice messages for the delivery of telephone calls and other voice communications over the internet, involving conversion of analog voice signals to digital form.


Difference Between VoIP System and Telephone Line

The main contrast between VoIP and landline telephones is innovation. Landline limits the features that the service provider offers only basic features like call waiting, caller ID, voicemail, or call blocking.

Landline phones use solid core, twisted-pair copper wire, and plugs into a two or four-pin wall jack. It is an analog technology that sends signals through a series of exchanges that connect calls between two phones, allowing users to only send and receive voice calls.

Voice over Internet Protocol (VoIP) with web and telephone framework software transforms your voice into data transmitted over the internet. With many features, the users send and receive calls using a dedicated app on an internet browser on a device like a computer, smartphone, or tablet.

Benefits of VoIP system

Businesses are switching from traditional landlines to VoIP because of the advantages provided. Using the software, you can customize features:

· Setup — an easy setup that every provider can administer and with the third party that managed your business IT infrastructure.

· Cost-Effective — it is way less expensive than the traditional landlines. And the pricing factors differ from the features provided or need of your business.


  1. Hosting Costs
  2. Setup Features
  3. Number of Users
  4. Phone Costs
  5. Broadband Costs

· Portable — and its flexibility where you can hook your phone system anywhere with internet connections and the flexibility to answer your office phone anywhere. And can keep the same phone number.

· Remote Workforce — the ability to use it with your CRM and other software integrations and allows transferring calls to a distributed workforce of customer care representatives working remotely.

· Reliability — with high-speed internet connections your VoIP phones will provide high-quality audio, call queue that holds calls and allows only one call in at a time. And transfer other calls to other remote employees.

Features to Consider

  • Call Logging — collecting, analyzing, and recording your data. It is where you can track down calls statistical data calls.
  • Call Barring — to prevent receiving and making certain numbers or one cannot make international calls. And one way to protect yourself from phishing.
  • Automated Attendant — helps answer, escalate, and route all incoming calls with courtesy. Offers a series of numbers to press to get to the right department.
  • Business Text Messaging — allows workers to text message their potential customers or prospects. This way, let your customers know in advance before you call. And sends a text message for follow up in business deals.
  • Call Queueing — hols a volume of calls and receive one call at a time and distribute calls to the correct department to reduce wait times.
  • Unlimited Voice Calls — Look for a VoIP system provider with unlimited service calls.
  • Music on hold — should never be a dull moment, when in call make sure to have music when on hold.
  • f music can be added, or a radio station.
  • Tool-Free Number — convenient and free for customers to reach you especially for non-local customers, make a call without getting extra charges on their phone bills.

Best Practices for VoIP Performance Management

These industry-leading best practices for VoIP performance management will help you get your VoIP system up and running smoothly:

  1. Confirm your internet or network’s stability. Sometimes not all network infrastructure will work with the chosen VoIP provider.
  2. Test your devices, headsets, and network. Set devices and with pre-screening to calls to check jitters and packet loss.
  3. Check firewalls for a clear flow of traffic. Confirm your network can support Quality of Service everywhere VoIP traffic will appear.
  4. Make sure you have quality network cables for all devices, should your cables be big enough to support quality calls VoIP provides.
  5. Organize your VoIP network by their own VLAN user groups to simplify problem resolution.
  6. Increase network visibility by using centralized, consolidated network management tools and ensure that incoming calls don’t go to voicemail.
  7. Stick with a single VoIP provider.
  8. Management strategy to ensure that your network monitoring software will support VoIP providers. To see network jitters that could impact VoIP traffic, whether it’s bandwidth or a misconfigured router.
  9. Customized managing network performance. For assessment, monitoring, and measurement of VoIP performances.
  10. Choose a reputable VoIP phone system provider with a proven track record.

How Genteks Can Help You Get Started with VoIP

Choosing the right provider can be overwhelming, but we can handle it for you customized with what your business needs.

From setting up VoIP service with our trusted partner. We’ll provide the guidance you need every step of the way.

Beyond VoIP, we also provide Managed Services IT Solutions in Las Vegas for your one-stop-shop IT solution to your business.

For more information, contact us today!